Welcome to ANIORA. Thank you for choosing us for your online food ordering and delivery needs. This Shipping & Delivery Policy explains how we process and deliver your orders.
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## 1. Delivery Service Areas
ANIORA currently provides food delivery services in selected cities and locations where our partner restaurants and delivery partners operate.
Before placing an order, please ensure that your delivery address is within our serviceable area. If your location is not covered, the app may not allow you to place an order.
For any questions regarding delivery availability, please contact us at:
Email: aniorahelp@gmail.com
Phone: +91 7302945962
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## 2. Delivery Time
We aim to deliver every order as quickly as possible while maintaining food quality and safety.
Estimated delivery times are displayed during checkout. However, actual delivery times may vary due to:
- Restaurant preparation time
- Traffic conditions
- Weather conditions
- High order volume
- Public holidays or unforeseen circumstances
Delivery times are estimates only and are not guaranteed.
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## 3. Delivery Charges
Delivery charges are calculated based on factors such as:
- Delivery distance
- Order value
- Location
- Promotional offers (if applicable)
The applicable delivery fee will be displayed before you confirm your order.
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## 4. Order Tracking
After your order is confirmed, you can track its status directly through the ANIORA app.
You may receive notifications regarding:
- Order confirmation
- Restaurant preparation
- Delivery partner assignment
- Estimated arrival time
- Successful delivery
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## 5. Order Modifications & Cancellation
Once an order has been accepted by the restaurant, it may not be possible to modify or cancel it.
If you need assistance, please contact our support team immediately. We will make reasonable efforts to help, subject to restaurant and delivery partner policies.
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## 6. Failed or Missed Deliveries
If our delivery partner is unable to deliver your order because:
- The delivery address is incorrect,
- The customer is unavailable,
- The phone number is unreachable, or
- The order is not accepted after reasonable delivery attempts,
the order may be cancelled and additional charges may apply where permitted.
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## 7. Delivery Delays
While we strive for timely deliveries, delays may occur due to circumstances beyond our control, including severe weather, heavy traffic, technical issues, or other unexpected events.
ANIORA appreciates your patience and understanding in such situations.
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## 8. Damaged or Incorrect Orders
If you receive an incorrect, damaged, or incomplete order, please report the issue through the ANIORA app or contact us as soon as possible.
We will review your request and provide an appropriate resolution in accordance with our Refund Policy.
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## 9. Contact Us
If you have any questions regarding this Shipping & Delivery Policy, please contact us:
Company: ANIORA
Email: aniorahelp@gmail.com
Phone: +91 7302945962
Office Address:
New Market, Near Shahpur Police Chowki,
Shahpur Town, Tehsil Budhana,
Muzaffarnagar, Uttar Pradesh – 251318, India.
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Thank you for choosing ANIORA. We appreciate your trust and look forward to providing you with a fast, saf
Need help? Chat with usOur ANIORA support team is available on WhatsApp.