Last Updated: 21 July 2026
At ANIORA, customer satisfaction is our priority. We strive to provide a smooth and reliable food ordering experience. This Refund Policy explains when a refund may be issued and how refund requests are handled.
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## 1. Eligibility for Refunds
A refund may be considered in the following situations:
### Order Cancellation
- If an order is cancelled before it is accepted by the restaurant, the customer may be eligible for a full refund.
- Once the restaurant has accepted or started preparing the order, cancellation or refund may not be possible.
### Incorrect or Incomplete Order
You may be eligible for a refund or appropriate resolution if:
- You receive the wrong item(s).
- Items are missing from your order.
- The food received is damaged or of unacceptable quality.
- The order is significantly different from what was placed.
All requests are subject to verification.
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## 2. Refund Request Process
To request a refund, please contact our customer support team within 24 hours of receiving your order.
Please provide:
- Order ID
- Registered mobile number
- Description of the issue
- Photos or other supporting evidence (if applicable)
Contact Details:
Email: aniorahelp@gmail.com
Phone: +91 7302945962
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## 3. Refund Processing
If your refund request is approved:
- Refunds will be processed to the original payment method used during the transaction.
- Refunds are generally completed within 5–7 business days, depending on your bank, payment gateway, or financial institution.
For Cash on Delivery (COD) orders, refunds may be processed through bank transfer or another suitable method after verification.
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## 4. Non-Refundable Situations
Refunds may not be provided in the following cases:
- Food has already been consumed or partially consumed.
- Incorrect delivery address provided by the customer.
- Customer was unavailable to receive the order.
- Delay caused by circumstances beyond ANIORA's control (traffic, weather, etc.).
- Minor variations in food taste, appearance, or packaging that are under the restaurant's control.
- Orders cancelled after the restaurant has started preparing the food.
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## 5. Refund Disputes
If you believe your refund request was incorrectly declined, you may contact our support team for a review.
Each request will be evaluated fairly based on the available information and applicable policies.
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## 6. Policy Changes
ANIORA reserves the right to update or modify this Refund Policy at any time.
Any changes become effective immediately upon publication on our website or mobile application.
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## 7. Contact Us
For any questions regarding this Refund Policy or to request a refund, please contact us:
Company: ANIORA
Website: https://aniorafood.in
Email: aniorahelp@gmail.com
Phone: +91 7302945962
Office Address:
New Market, Near Shahpur Police Chowki,
Shahpur Town, Tehsil Budhana,
Muzaffarnagar, Uttar Pradesh – 251318, India.
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Thank you for choosing ANIORA. We appreciate your trust and are committed to providing a fair, transparent,
Need help? Chat with usOur ANIORA support team is available on WhatsApp.